FAQ

1. What is your return policy?
We offer a 30-day return policy. You have 30 days from the delivery date to return items, provided they are unused, unwashed, and in their original condition. For more information, please visit our Return Policy page.

2. Do you offer free shipping?
Yes, we offer free standard shipping across Canada on all orders. Shipping to other locations may vary. Please check our Shipping Information page for more details.

3. How long does it take for my order to arrive?
Once your order has been processed and shipped, delivery typically takes between 8-12 business days. You will receive a confirmation email with tracking details as soon as your order is shipped.

4. Can I track my order?
Yes, once your order has been shipped, you will receive an email with a tracking number so you can follow your delivery status.

5. How do I make a return?
To initiate a return, please contact our customer service or visit our Return Policy page for detailed instructions. We strive to process returns quickly and efficiently.

6. What payment methods do you accept?
We accept all major credit and debit cards as well as PayPal. Our payment process is secure and encrypted for your safety.

7. How can I contact customer service?
You can reach our dedicated customer service team by emailing info@emmasophie-boutique.com. We respond to inquiries within 24 hours.

8. Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible. Orders are processed quickly, so changes may not be possible once the order has shipped.

9. Do you offer discounts or promotions?
Yes, we often have promotions and seasonal sales.