Shipping Policy

Below you will find the average delivery time for all our parcels:

  • Processing time:
    Once an order has been placed, it takes up to 1–3 business days to process the order. For orders placed during the week (Monday–Friday), the processing time is 1 business day. For orders placed during the weekend (including Friday after 12:00 PM), the processing time may vary from 1–3 business days.

  • Delivery time:
    Once your order has been processed, it will be shipped, and delivery takes on average 8–12 business days.

We strive to make the ordering and delivery process as easy as possible for our customers. If you have any questions or concerns, you are always welcome to contact our customer service team. Below we explain how your order will be processed and delivered.

Placing an order
The ordering process at Emma & Sophie Boutique is as simple as possible. First, go to the product page and add the desired product to your cart. To do this, click the black "Add to Cart" button.
It is important to ensure that you have selected the correct variants. If everything is correct, click on "Proceed to Checkout". On the information page, enter the correct address. Make sure all information is accurate. Once the information is filled out correctly, you can click on "Continue Shopping".
On the "Shipping" page, you have the opportunity to check the entered address information. It is also emphasized here that all shipments are sent completely free of charge. As a thank you to our customers, we always cover shipping and delivery costs.
You can then proceed by clicking on "Continue to Payment".

Payment options
At checkout, you can choose between various payment methods. At emmasophie-boutique.com, all payment methods are SSL-encrypted, which means you can always trust a secure payment environment.
The available payment methods are:

  • Klarna (pay later)
  • Credit card (AMEX, Mastercard, Maestro, Visa)
  • PayPal
  • EPS
  • Instant bank transfer

Once you have selected your desired payment method, click on "Complete Order". You will then be redirected to the selected payment method. Follow the instructions on this page to complete your order.
Should any issues arise with your order, you are always welcome to contact us.

Shipping costs
We cover the shipping costs for all orders. All our products are delivered directly to your door completely free of charge. There is also no minimum order requirement.

Shipping your order
Have you found the perfect look or accessory on our website? Then you surely want to enjoy it as soon as possible! That’s why we make sure your order is processed and shipped as quickly as possible.
To ensure we can offer fair prices on our products, we consolidate packages in large quantities and ship them all at once once we’ve reached our minimum quantity.

We hope for your understanding and willingness to help us create a better and healthier world.
Note: Like many other online stores, we are busy, and delays may occur as a result of the global crisis. Please be aware of this when placing your order. We will do our best to ship your order as quickly as possible.

To ensure that your order is shipped today, you can contact us by email: info@emmasophie-boutique.com. Our service team is ready to advise you on the best solution.